Peddler (Seller) FAQs

Your products don't need to be "NZ Made" because the eligibility for this is quite strict and means lots of Kiwi businesses' products don't comply, because they import materials from offshore. However, what we're not is a site for a reseller who imports their finished products from overseas. There has to be some kind of NZ Inc angle to the product - we're showcasing great stuff from NZ, not products that can be bought from other parts of the world. 

Sign up to sell on Peddle through this registration link. All the information you need about how to list products and the things to be aware of can be found here.

You can stop being a Peddler at any time, and selling on Peddle does not prevent you from selling on any other marketplace. 

All your obligations as a Peddler can be found on our Peddler Terms and Conditions.

As the legal vendor of the goods and services you offer for sale through the Peddle marketplace, you are responsible for complying with all laws that apply to you. These include the Fair Trading Act 1986, the Consumer Guarantees Act 1993, the Privacy Act 1993, as well as anti-spam law and intellectual property laws. 

You are also responsible for understanding and complying with your own income tax and goods and services tax (GST) obligations.

You must also ship goods to buyers in a timely fashion - ideally as soon as you receive an order. This is really important for your reviews and ratings. 


We'll also ask you to take part in surveys from time to time, to make sure we are enhancing your Peddler experience as much as possible. 

No, we automate the shipping, but you need to fulfil the order and let the courier know when the parcel is ready for pick-up. You can do this through your Peddle Dashboard.

When someone purchases your product, you'll get a notification of the order, and you'll also receive the shipping labels. You need to print these out and attach to the parcel and send it. Ideally you need to do this the same day that you receive the order, to ensure our Peddle Patrons (the buyers) have a great experience and want to shop with us again. 

Right now, it's free for Peddlers to list as many products as they like. 

We charge a 10% commission on the GST exclusive amount of each transaction completed through our marketplace, and until 31 July 2020 we will charge no additional fees. 


We may introduce a fee and/or alter our commission in the future. However, we’ll give you at least two weeks’ notice before any new fee or increased commission takes effect. We may also offer promotions or fee or commission reductions from time to time at our discretion.

If we introduce a new service, then any fees connected to that new service will take effect when the service is launched.

Peddle uses Stripe Connect to securely process payments.

You need to set up a “Connected Account” through Stripe Connect account to be paid for the goods and/or services you sell through the Peddle marketplace. 

When you register with us, in the sign-up process you'll be prompted to ‘Manage payment service provider’. You’ll need to click the ‘Connect’ with Stripe button and complete the form with your business information and payment details.

If you already have a Stripe account, you can skip this and use the ‘Sign In’ link in the top right of that page. 

Once the relevant Patron has made payment for the goods and/services and you have fulfilled the order (printed off the shipping label or notified of dispatch), the total amount of the transaction (less the 10% commission paid to Peddle) will be transferred to the bank account you have registered to your Stripe Connected Account. This transfer will happen one day after the order has been fulfilled (called for dispatch). 

Returns are to be dealt with between the Peddler and the Patron directly, as each Peddler will have their own Returns policy. This does not limit your obligations at law. If you provide something that is faulty or doesn't comply with consumer law, you'll need to accept returns too. See the Peddler Terms and Conditions for detail. 

In the event of a dispute where the Peddler and Patron are not able to reach a mutually agreeable outcome, the matter may be referred to Peddle and we will do our best to reach a solution for both parties. 

Patron (Buyer) FAQs

We have partnered with NZ Post who will provide overnight delivery of products within New Zealand. However, some products are made to order and may take time to be dispatched in which case that information will be given on the product page for that item. 

Returns are to be dealt with between the Peddler and the Patron directly, as each Peddler will have their own Returns policy. This does not limit the Peddler's obligations at law. If you receive something that is faulty or doesn't comply with consumer law, the Peddler will need to accept a return. 

In the event of a dispute where the Peddler and Patron are not able to reach a mutually agreeable outcome, the matter may be referred to Peddle and we will do our best to reach a solution for both parties. 

Returns are to be dealt with between the Peddler and the Patron directly.

Peddlers are not legally required to accept returns of products where the Patron has simply changed their mind - although they may voluntarily choose to do so. Check the relevant Peddler’s Returns Policy to see how they deal with change of mind returns.

At a minimum, each Peddler must meet its obligations under the Consumer Guarantees Act 1993 which requires them to accept return of damaged or faulty goods. For more information about the CGA, please refer to this link: https://comcom.govt.nz/consumers/dealing-with-typical-situations/returns-and-refunds 

If there is a dispute between a Peddler and a Patron in relation to returns, either party may refer the matter to Peddle NZ and we will do our best to reach a mutually-acceptable solution for both parties. 

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